Terms & Conditions

Terms and Conditions for Starlit Nostalgia

Effective Date: January 27, 2025
Website: www.starlitnostalgia.com
Business Name: Starlit Nostalgia
Business Address: 311 S Lasalle St, Apt 48D, Durham, North Carolina – 27705
Contact Emails: [email protected], [email protected]

Welcome to Starlit Nostalgia (“we,” “us,” “our”). By accessing and using our website, www.starlitnostalgia.com (the “Site”), you agree to comply with and be bound by the following Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Site or services.

1. Scope of Services

Starlit Nostalgia specializes in creating customized gifts with personal photos and RGB light integration for couples. Our services include:

  • Designing and delivering personalized gift items based on the specifications you provide.
  • Offering customer support for orders and inquiries.

2. User Responsibilities

By using our Site and services, you agree to:

  1. Provide accurate and complete information during the ordering process.
  2. Ensure that the photos and customization details you upload do not violate copyright, privacy, or other third-party rights.
  3. Use the Site only for lawful purposes and refrain from engaging in any activity that disrupts or damages the Site’s functionality.

You are solely responsible for the content and materials you submit to us for customization.

3. Orders and Payments

3.1. Placing Orders

  • All orders must be placed via our Site. Once submitted, orders cannot be canceled or modified without our prior approval.
  • By placing an order, you confirm that the details provided are accurate and complete.

3.2. Payment

  • All payments must be made at the time of order placement.
  • We accept major credit cards, PayPal, and other payment methods as specified on our Site.
  • Payments are processed securely through third-party payment processors.

3.3. Order Confirmation

  • You will receive an email confirmation upon successful order placement. If you do not receive this confirmation, please contact us promptly at [email protected] or [email protected].

4. Shipping and Delivery

4.1. Shipping Timeline

  • Shipping timelines vary depending on the product and your location. Estimated delivery times will be provided during checkout.
  • Delays caused by unforeseen circumstances (e.g., shipping carrier issues, natural disasters) are not our responsibility.

4.2. Delivery Address

  • It is your responsibility to provide an accurate shipping address. We are not liable for items lost or delayed due to incorrect addresses.

4.3. International Shipping

  • Additional customs duties, taxes, or fees may apply for international orders. These costs are your responsibility.

5. Returns and Refunds

5.1. Custom Product Policy

  • Due to the personalized nature of our products, returns and refunds are not accepted unless the item is defective or incorrect due to our error.

5.2. Defective or Damaged Items

  • If your item arrives defective or damaged, you must notify us within 7 days of delivery by emailing [email protected] or [email protected] with proof (e.g., photos of the item and packaging).
  • We will either replace the item or issue a refund at our discretion.

6. Intellectual Property

6.1. Ownership

All content on our Site, including but not limited to text, images, logos, and designs, is the intellectual property of Starlit Nostalgia and is protected by copyright and other applicable laws.

6.2. User-Submitted Content

  • By submitting photos or customization details to us, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify the content solely for the purpose of fulfilling your order.
  • You confirm that you have the rights to the submitted content and that its use does not infringe any third-party rights.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Starlit Nostalgia shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our Site or services.
  • Our total liability for any claims related to our services or products shall not exceed the amount paid for the order in question.

8. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of North Carolina, USA. Any disputes arising from these Terms or your use of our Site shall be subject to the exclusive jurisdiction of the courts located in Durham, North Carolina.

10. Changes to Terms and Conditions

We reserve the right to update these Terms at any time. Any changes will be posted on this page with the updated “Effective Date.” Your continued use of our Site after such changes constitutes your acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Thank you for choosing Starlit Nostalgia. We look forward to creating memorable and personalized gifts for you.