Refund & Returns Policy

Refunds and Returns Policy for Starlit Nostalgia

Effective Date: January 27, 2025
Website: www.starlitnostalgia.com
Business Name: Starlit Nostalgia
Business Address: 311 S Lasalle St, Apt 48D, Durham, North Carolina – 27705
Contact Emails: [email protected], [email protected]

At Starlit Nostalgia, we value customer satisfaction and strive to ensure that you are happy with your purchase. This Refunds and Returns Policy outlines the conditions, process, and timeframes for returns and refunds. By purchasing from us, you agree to the terms stated below.

1. Eligibility for Returns

Due to the customized nature of our products, returns are only accepted under the following conditions:

  1. The product is defective or damaged upon delivery.
  2. The product delivered does not match the order specifications (e.g., incorrect personalization details or design).

We do not accept returns for reasons such as a change of mind, as our products are personalized and made-to-order.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team within 7 days of delivery at:
  2. Provide the following information in your email:
    • Order number
    • Description of the issue
    • Photos of the product and packaging (if applicable)

Our team will review your request and respond within 3 business days with instructions on how to proceed.

3. Conditions for Returns

  • The product must be unused and in its original condition, including all packaging materials.
  • Returns must be shipped back to us within 14 days of receiving return approval.
  • You are responsible for the return shipping costs unless the product was defective or incorrect due to our error.

4. Refund Process

4.1. Refund Eligibility

Refunds are processed under the following circumstances:

  • The product is deemed defective or damaged upon return.
  • The returned product matches the return conditions outlined above.

4.2. Refund Timeline

  • Refunds will be issued to the original payment method within 7-10 business days after the returned product is received and inspected.
  • You will receive a confirmation email once your refund is processed.

4.3. Partial Refunds

Partial refunds may be granted under the following situations:

  • The product is returned with minor signs of use.
  • Packaging is incomplete or damaged.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized products with accurate specifications as per the order.
  • Items damaged due to misuse or mishandling by the customer.
  • Products returned without prior authorization.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 7 days of delivery with proof (photos of the damage).
  • We will either replace the item or issue a full refund, including shipping costs, at our discretion.

7. Return Shipping Address

All approved returns must be shipped to:

Starlit Nostalgia
311 S Lasalle St, Apt 48D
Durham, North Carolina – 27705

Please include your order number and contact details in the return package.

8. Customer Support

If you have any questions or need assistance with your return or refund, please contact us:

Thank you for shopping with Starlit Nostalgia. We are committed to resolving any issues and ensuring your satisfaction with our personalized products.